Selling Skills
“I can’t sell”, I hear you say. Rubbish, everybody can sell. If you ever got hired, sold your car or sold yourself to another person (ie. got married or formed a relationship), you have proven your ability to sell. We sell ideas to other people all the time, we just don’t see it as selling.
The role of a sales person is to find out what the prospective client wants rather than whether the customer wants something at all. Once this is done, a sales person should then help the customer fill that need to the customers’ satisfaction. The principle skills a winning sales person needs are:
* Putting your customers in a receptive state of mind, making them feel at ease and unpressured.
* Showing interest in their requests or issues.
* Using opinions as selling points (both yours and theirs).
* Supplying facts and helpful information.
* Answering objections in a positive way and never becoming defensive or aggressive.
* Seeing things from the customer’s point of view.
* Suggesting additional products or services.(Value adding)
* Building repeat business.
It’s important that you learn to apply these skills, although if you use tact, friendliness, honesty and you know what you’re talking about, you’re 90% there. Not very hard when you consider it.
I know of quite a few owners of small businesses that would never consider themselves sales people but have remarkable success at selling their offers by just being themselves. Is this being a good sales person? Probably.
An old friend of mine, Steve owns a adult business in one of Perth’s trendier suburbs. He spent many years of his life working for a bank. It never ceases to amaze me, and his business partner, how this “untrained” person can sell products by just being himself. He is a natural salesman.
On the days he looks after the business instead of his partner, the numbers are always up compared to when he’s not there. If you were to ask him if he thought he was a good salesman he would probably say no, but the sales figures speak for themselves.
He does it by being a friendly, likeable person that loves a joke and a chat with his customers. Most of his clients would never go elsewhere because they like him. I’m sure even if he put his prices up, he would still attract the same customers because they have a rapport with him. They feel good about shopping at his store; he makes sure they do. Everybody can sell, simply use your own personality and be friendly and courteous. Treat customers the way you would like to be treated.
Top sales people make a point of remembering regular customers’ names, ensuring each time they come to the store they receive a small discount or offering other little extras like helping them to the car with their parcels. As I mentioned before with my friend, he fosters friendships with his regular customers. This fosters loyalty to the business by the customer, quite often regardless of price, because they get preferential treatment. You’ve probably had the feeling yourself when you constantly use a particular business and each time you walk in the people don’t just ask for the order.
Generally, sales people feel awkward about asking the customer for the order. These sales people will never be really successful in sales. A lot of sales are lost simply because the sales person doesn’t put the onus back on the customer to make a decision, they simply leave the decision up in the air which allows the potential customer to quietly move out the door without having to commit themselves to a buying decision. How many times do you do this? I do it all the time and think to myself, “I’m glad nobody put me under pressure, I probably would have spent money”.
This article supplied by forex trading, sales course and web designer brisbane.
Sphere: Related ContentForex Trading and You
Gold, Oil and the foreign currency exchange market are three different markets that are reliant on each other. If you are interested in Forex trading, knowing what one does may give you an insight where the other markets may be going. It would be useful to become familiar with those different markets as a trader and get some Forex education.
Let’s have a look at those intertwined markets and how they are all interconnected.
GOLD
There is an inverse correlation for markets such as gold or oil that are priced in U.S. dollars in the finance world. When the U.S. dollar declines, not only do foreign currencies increase in value, but gold prices also rise. Studies have shown a negative correlation between gold and the dollar that is, they almost never move in tandem, but almost always move in different directions.
The value of EUR/USD versus gold prices, on the other hand, shows a very high positive correlation, this means that the value of the euro and gold prices often go hand-in-hand, suggesting these markets are both better off when funds are flowing away from the U.S. dollar.
Gold prices may be considered as an important indicator in the analysis of the forex market. A trend change in gold price may give a good clue to where the USD may be heading in the foreign exchange market.
OIL
A increase in crude prices directly relates to a weakness in the USD. Foreign oil producers view the increase in oil prices as a way to maintain their buying power in U.S. dollar terms. Forex brokers will tell you to counter the impact of higher oil prices a weaker dollar could ultimately give rise to inflation.
Oil is a key commodity causing global economic growth, and oil prices and the foreign exchange have a key relationship in the global economy.
Now lets have a look at the impact an increase in the oil price may have on the different major currencies around the world.
Japan: Economy suffers as it relies on imports for most of its energy needs, therefore the Yen weakens.
UK: Benefit the economy as UK produces oil. British pound strengthens.
Oil in world business has a heavy impact on the Forex market. Thus any disturbance in supply is likely to affect the foreign exchange market.
Some of these factors may be terrorist attacks, natural disasters and wars. In such times a shift from the dollar to the euro as the designated currency in crude oil could occur thus causing an immediate drop in the value of the U.S. dollar.
Gold and oil are not the only commodities affected by changes in forex values. Exports of agricultural commodities account for a large share of U.S. domestic income.
When the value of the dollar rises, it tends to limit buying interest from an importing nation as the commodity becomes too expensive in terms of that nation’s domestic currency.
When the value of the dollar declines, it reduces the price to an importing nation in terms of its currency and encourages it to buy more U.S. agricultural products. The influence that one market has on another market naturally shifts over time so these relationships are not static but should be the subject of ongoing study.
You as a Forex trader should be aware of the influence that those different markets have on the Forex. Though the changes may not happen quickly, it may however tip you off on any possible trend changes in the near future. Happy trading. BSFT220409
Sphere: Related ContentTrue Laser Hair Removal
The laser we use at our clinic for laser hair removal is a genuine Polylase Alexandrite medical grade laser not an IPL, SPL, SIPL (Intense Pulsed Light). Since lasers deliver light at one specific frequency, that which is most specific for hair, the energy that can be used is much more effective in deadening the hair follicle.
You will be more effectively treated per visit with a laser and will therefore need less sessions than with other light based systems.
Our Polylase laser uses a patented cooling system that lowers the temperature of the skin during, and after laser {use|exposure}. Therefore, the laser hair treatment is generally not irritating and is well tolerated.
Be sure the laser hair removal treatment you choose is with a genuine laser and not intense pulsed light. Most clinics cannot use a genuine laser, and try to claim that intense pulsed light machine is just as good.
This treatment is suitable for both males and females and great for people that suffer with ingrown hairs.
The requirements to own and operate lasers in Queensland is highly regulated this is why we are one of a few clinics who are fully licensed. At Image by Laser our safety net to our clients is that all our Laser operators for hair removal are fully licensed and accredited through Queensland Health.
Consultations are Free…..Results Priceless. To make a booking for a free consultation, and more information including video’s on our laser hair removal website.
Sphere: Related ContentDon’t Write Off Shares Just Yet
Some investors have a different perspective on stockmarket declines. They see the low stock prices as an opportunity to snare a bargain.
During times of market change, it is our natural instinct to protect our investments and distance ourselves from risk. While this reaction is not surprising, it can also mean missing out on profit opportunities created during crazy times.
Warren Buffet, one of the world’s best known professional investors, believes market slumps from another perspective, saying “Look at market swings as your friend rather than your foe; profit from folly rather than participate in it.”
Generally when we see a lower price for something we want we rush in for a bargain, however it can be quite the opposite with shares. Why is it that we treat shares that have dropped in price with fear? Stock prices of a company can drop for a number of factors.
Lately we have seen the share prices of a number of reputable companies with healthy balance sheets be negatively affected due to a rush to sell as a result of the economic crisis.
Despite the difficult trading environment, fund managers are constantly reviewing the market for investment opportunities. Many superannuation managers are searching to find shares in profitable companies with strong balance sheets and returns. For example Australian companies such as household names like David Jones have delivered strong profits after tax and dividends in 2008. However during 2008, David Jones’ share price fell by more than 30%.
Identifying opportunities
Not all companies will be affected by the world economic crisis in the same way. Some sectors are more susceptible to the economic cycle than others.
Providers of basic goods and services continue on almost unabated, for example we all need to eat - so food producers aren’t as affected as much as manufacturing, motor vehicle sales or luxury goods.
Australia’s population growth is at a 18 year peak and growing at 1.7% per annum. Australia’s growing population provides increasing demand for goods and services as people need food, housing, cars, etc. Unlike many overseas countries, Australia benefits from two key factors: a high population growth rate and a high demand for houses.
Population growth is nearly twice that of the US while Germany has negative population growth. In the US there is an over-supply of housing while Australia suffers from a lack of supply. The combination of limited accommodation and a rising population will create growing demand for housing which will support further construction and provide opportunities for the building industry.
The value of companies
Many people view businesses with falling share prices with fear, but we need to take a look under the hood of these companies to determine why. Have they borrowed heavily?
What industry are they in? Are they competitive against their peers? Only by answering these questions, can we know if their share price has fallen for valid reasons or if the company is indeed on sale.
When investing, many fund managers look for firms with high and maintainable returns, strong balance sheets and ongoing cash flow. These companies are more likely to outlast the volatility storm and may give you a greater return when the market moves into the next phase of recovery and
beyond.
Before you consider changing your investment, you should seek financial advice. Having a financial adviser and a long-term financial plan can give you confidence to manage the effects of market cycles. With the right advice you can ensure your investments are tailored to your risk profile and time horizon, giving you the certainty of knowing you’re doing what’s right for you. This article brought to you by a Brisbane business coach who offers sales training courses and a web design brisbane. Distribution by seo packages. BS1004
Sphere: Related ContentFederation Internationale de Football Association Short History
FIFA is a Federation Internationale de Football Association that manages the worldwide game. This association was first introduced in the year 1904 and its first president was Robert Guerin. Previously, the European countries were playing under the Federation Internationale de Football Association, but after a few years, the non Euro nations also started participating in football for playing it internationally. Football was introduced in Olympics in London in the year 1908, but the first ever FIFA World Cup Tournament was played in the year 1930. The headquarters of the Federation Internationale de Football Association are located in Zurich, Switzerland.
Effect of First World War on FIFA
During the First World War, most of the national associations left the Federation Internationale de Football Association. With the death of Daniel Burley Woolfall, FIFA was expected to disintegrate within a few months. However, with the end of wars, the different nations united again and joined hands to make football popular among the youth, but the United Kingdom still denied to link with the world war enemies. Gradually, the national association members started increasing and currently, the Federation Internationale de Football Association integrates 208 members in all. The superlative body of FIFA is the FIFA congress that includes football player agents and other representatives, as well. Some FIFA members also runs football tours and a football academy for young upcoming players.
Awards and Honors
FIFA is played after every four years and the title of FIFA World Player of the year is granted to the most prominent player. In addition to this, “FIFA World Cup All Time Team” and “FIFA Dream Team” are also announced to give honors to the prestigious players. FIFA also includes an anthem, which was composed by Franz Lambert. This anthem is played at the beginning of the matches like FIFA World Cup, FIFA Women’s World Cup and many others.
United States Influences on Australian Lighting Design
Powered candle brackets with wrought iron or aluminium holders and brass or timber candelabra with small individual fabric shades in imitation American colonial or mission style were common in Australia during the 1920s and 1930s. They were hung in Spanish mission or neo-colonial styled homes and also in Californian homes.
It was quite often the case that different styles of light fittings were mixed in one home. The entrance hall and internal passages could have wrought iron lantern fittings either round or rectangular in shape. The dining room might have one or more American colonial style wrought iron candelabra; the lounge, French revival chandeliers; the master bedroom, a floral ceramic rococo chandelier. All these rooms might have wall sconces matching the central light. The kid’s rooms usually had English styled Arts and Crafts fittings; the bathroom a modern fitting — similarly the servants quarters — and the kitchen, fluorescent strip lighting.
By the 1950s the standard or table light had become a major focal point in a room with the new television and blinds. Sometimes a metal standard lamp came incorporated in a side table or large ashtray. The background lighting was very faint. Except for the table lamps little attention was drawn to the light fixtures.
Mass production churned out cheap plastic, plaster, metal and buckram lamp bases and lamp shades. The traditional colonial motifs had been replaced by a plethora of folksy designs and do-it yourself instructions on how to make ballerina lamp-shades or African and Fijian raffia shades. The style was kitsch: a multitude of designs for table lamps was-available, from Russian ballerinas, Spanish matadors, Chinamen, happy Mexicans with cacti, Arabian snake trainers, African dancing girls, happy couples and leopard or tiger skins. The colours were gaudy and beautifully ugly. For football player agents and sales training options, visit digitalbrands.com.au.
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